What kind of personal information does Portgall.com and its platforms use?
To make and manage your reservations, you should open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations. To create an user account we will ask for your name, email address, date of birth, address, and mobile phone number.
Meanwhile, when you make a reservation, we will only ask for your name, payment information, the names and date of birth of guests travelling with you and your preferences for your experiences.
If you complete a reservation with us or set up an user account, we may use your contact information to later send you news of similar travel-related products. We may also send our customers regular newsletters by email. You can unsubscribe from these marketing communications at any time you will.
Why does Portgall.com collect and use your personal details?
Reservations: We use your personal information to complete and administer your online reservation and forward your reservation details to the Experience’s promoter(s) and leader.
Customer service: Sharing your details with our customer service staff allows us to respond when you need us – including helping you find appropriate experiences and responding to queries related to your reservation.
Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
When you make a reservation with us or set up a user account, we may use your contact information to send you news of similar experience products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time.
Other communications: If needed, we might get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. We will do this if:
We may need to respond to and handle requests you have made.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Portgall.com.
We may also send you other material related to your reservation, such as how to contact Portgall.com if you need assistance while you are away.
Market research: sometimes we might ask our customers to take part in our market research. Any additional personal details that you give us as part of the market research will only be used with your previous consent.
Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
Improving our services: we will use personal information to improve our services and enhance the user experience, aiming to improve the functionality and quality of our online travel services.