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Privacy policy

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PORTGALL – Turismo Experiencial, LDA. (“PORTGALL,” “we,” “us,” or “ours”) provides this Privacy Policy because we know you care about how your information is collected, used, shared and retained. We value the trust you have placed in us, and we’ve committed ourselves to protect and safeguard any personal information you might give us. This page describes how we use and process your personal information, and what are cookies and how we use it. This Privacy Policy applies only to information collected when you access our website located at (the “Website”) or use the services that we make available via the Website from time to time (the “Services”). By visiting the Website or using the Services, you consent to our collection, use, disclosure and retention of your Information as set forth in this Privacy Policy. Unless otherwise stated herein, all defined terms shall have the meaning assigned in the Terms of Use.

PORTGALL offers tourist experiences services through its own website ( and on any other websites through which PORTGALL makes the Services available and mobile apps. The following information applies to all of these platforms.


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Personal Information

Personal Information means any information that may be used to identify a natural person. Generally, you may visit and browse the Website without revealing any of your Personal Information. When you register or use the Services, you may be required to provide Personal Information. If you choose to book an experience, or purchase products and services from PORTGALL, you will be required to provide your credit card and other payment related information necessary to process your booking request or purchase. If you register or visit the Website through Facebook Connect or another social media website, then we may receive certain Personal Information from those social media sites in connection with such activities. We may collect Personal Information when you respond to an ad , respond to a survey, or receive technical support assistance. If you choose to communicate with us via available electronic communication (e.g. email, online chat or instant messaging), we may retain a complete copy of the electronic communication together with your email address. We may also make chat rooms, blogs, message or bulletin boards, or news groups available to you through the Website. Please remember that any information disclosed in these forums is public and available for collection and use by third parties. You should exercise caution when disclosing Personal Information in these forums. Personal Information does not include information regarding corporate entities or information that is encoded or anonymized, or publicly available information that has not been combined with non-public Personal Information.

Other Information

Other Information collected via the Website that does not identify you personally may include:

Activity Information

When you visit the Website or use the Services, we may collect certain non-personal information such as the name of your Internet service provider, the pages you viewed on our Website, the number of links you click within our Website, search terms, operating system, website traffic and related statistics, keywords, the state or country from which you accessed our Website, the date and time of your visit, the type of browser or computer you use, the web page from which you linked to our Website, your “IP” or Internet Protocol address and other data.

How Do We Use Your Information

We may use your Personal Information in a manner that is consistent with this Privacy Policy. If you provide Personal Information for a certain reason, we may use such Personal Information in connection with the reason for which it was provided. For instance, we may use Personal Information to (i) administer access to the Website and the Services, (ii) improve the Website and the Services, (iii) permit our Providers to process purchases via the Website, (iv) provide the Services and respond to other inquires including posting certain Personal Information on the Website for purposes of providing the Services, (v) enforce Website policies and protect the Website, Visitors and third parties, (vi) provide support, (vii) notify you about your account, and (viii) comply with applicable law.


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What kind of personal information does and its platforms use?

To make and manage your reservations, you should open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations. To create an user account we will ask for your name, email address, date of birth, address, and mobile phone number.

Meanwhile, when you make a reservation, we will only ask for your name, payment information, the names and date of birth of guests travelling with you and your preferences for your experiences.

If you complete a reservation with us or set up an user account, we may use your contact information to later send you news of similar travel-related products. We may also send our customers regular newsletters by email. You can unsubscribe from these marketing communications at any time you will.

Why does collect and use your personal details?

Reservations: We use your personal information to complete and administer your online reservation and forward your reservation details to the Experience’s promoter(s) and leader.

Customer service: Sharing your details with our customer service staff allows us to respond when you need us – including helping you find appropriate experiences and responding to queries related to your reservation.

Marketing activities: We also use your information for marketing activities, as permitted by law. For example:

When you make a reservation with us or set up a user account, we may use your contact information to send you news of similar experience products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time.

Other communications: If needed, we might get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. We will do this if:

We may need to respond to and handle requests you have made.

When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with

We may also send you other material related to your reservation, such as how to contact if you need assistance while you are away.

Market research: sometimes we might ask our customers to take part in our market research. Any additional personal details that you give us as part of the market research will only be used with your previous consent.

Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: we will use personal information to improve our services and enhance the user experience, aiming to improve the functionality and quality of our online travel services.


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We may send You legally required notifications and other notices including, but not limited to, service related notices, transactional communications related to your account, or notices regarding a change to any of our policies. For example, we may send you a notice regarding server problems or scheduled maintenance to the Website. In order to opt-out of receiving these notices, you may need to deactivate your account.

We offer you control over your privacy preferences regarding promotional email. You may update these preferences at any time. Please allow sufficient time for your preferences to be processed.

• You may opt-out of receiving promotional emails from us regarding new features, services, special offers, advertisements, promotions and our newsletter when registering for an account by unchecking the box that asks whether you would like to receive e-mail updates.

• In the future, You may unsubscribe from receiving promotional e-mails of certain types (or a company-wide unsubscribe) at any time by using the Unsubscribe page on the Website. Please pay careful attention to the various options for unsubscribing. You may have the option to unsubscribe from one or more special interest lists or unsubscribe from all promotional e-mails.

• When you receive a promotional e-mail from PORTGALL, it will contain a link that allows you to unsubscribe. If you decide to use this opt-out link, you will no longer receive promotional email, but you will continue to receive non-promotional e-mails and direct mail from us, such as order confirmations.

Links to Third Party Websites

The Site may contain links to third party websites, products, and services including social media sites such as Facebook and Twitter. These websites may place cookies or other tracking technologies on your computer or personal device. Information collected by these websites is governed by their privacy practices and is not subject to this Privacy Policy. We are not responsible for how third party websites collect, use, disclose, distribute, or maintain Personal and Non-Personal Information. If you visit a third party website linked from the Site, you do so at your own risk. We encourage you to learn about the privacy practices of those third parties prior to providing them with an information or taking advantage of an offer or promotion. PORTGALL expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information.

How does make use of mobile devices?

We have versions of our regular website that have been optimised for mobile. These mobile websites process the personal details you give us in much the same way as our website does.


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PORTGALL and/or its Providers may use certain technologies, including the following:

• Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using the Website. If you do not want a cookie placed on your hard drive, you may be able to turn that feature off on your computer. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Website may not function properly and you may be precluded from using the Services. This Privacy Policy covers only Cookies used by us, and not any cookies used by third parties.

• JavaScript tags trigger a sequence of events that includes viewing a first-party cookie (or setting that cookie if it does not already exist). We may use JavaScript tags to help us tailor and optimize our Website and provide you relevant PORTGALL advertisements outside of our Website.


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We may, directly or indirectly through Providers, serve personalized advertisements for products and services that may be of interest to you when you visit the Website and third party websites. PORTGALL and Providers may use Other Information collected during your visits to the Website and third party websites to select personalized advertisements, and combine and compare your information with other databases, perform, or have performed, cookie synchs, and otherwise use your information for commercial purposes. You may opt-out of the tailoring of advertising based on information we collect.


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