Privacy policy page

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Privacy policy


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PORTGALL – Turismo Experiencial, LDA. (“PORTGALL,” “we,” “us,” or “ours”) provides this Privacy Policy because we know you care about how your information is collected, used, shared and retained. We value the trust you have placed in us, and we have committed ourselves to protect and safeguard any personal information you might give us.

This page describes how we use and process your personal information, and what are the cookies we use and how we do it. This Privacy Policy applies only to information collected when you access our website located at (the “Website”) or use the services that we make available via the Website from time to time (the “Services”).

By visiting the Website or using the Services, you consent to our collection, use, disclosure and retention of your Information as set forth in this Privacy Policy. Unless stated otherwise herein, all defined terms shall have the meaning assigned in the Terms of Use.

PORTGALL offers tourist experiences services through its own website ( and any other websites through which PORTGALL makes the Services available.


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Personal Information

Personal Information means any information that may be used to identify a natural person.

Generally, you may visit and browse the Website without revealing any of your Personal Information. When you register or use the Services, you will be required to provide Personal Information.

If you register or visit the Website through Facebook Connect or another social media website, then we may receive certain Personal Information from those social media sites in connection with such activities.

We may collect Personal Information when you respond to an ad, respond to a survey, or receive technical support assistance.

If you choose to communicate with us via the available electronic communication (e.g. email, online chat or instant messaging), we may retain a complete copy of the electronic communication together with your email address.

We may also make chat rooms, blogs, message or bulletin boards, or news groups available to you through the Website. Please remember that any information disclosed in these forums is public and available for collection and use by third parties. You should exercise caution when disclosing Personal Information in these forums.

Personal Information does not include information regarding corporate entities or information that is encoded or anonymized, or publicly available information that has not been combined with non-public Personal Information.

Other Information

Other Information collected via the Website that does not identify you personally may include:

Activity Information

When you visit the Website or use the Services, we may collect certain non-personal information such as the name of your Internet service provider, the pages you viewed on our Website, the number of links you clicked within our Website, searched terms, operating system, website traffic and related statistics, keywords, the state or country from which you accessed our Website, the date and time of your visit, the type of browser or computer you use, the web page from which you linked to our Website, your “IP” or Internet Protocol address and other data.

How Do We Use Your Information

We use your Personal Information in a manner that is consistent with this Privacy Policy. If you provide any Personal Information for a whatever reason, we will only use such Personal Information in connection with the reason for which it was provided.

For instance, we may use Personal Information to:

. Administer the access to the Website and the Services;

. Improve the Website and the Services;

. Permit our Providers to process purchases via the Website;

. Provide the Services and respond to other inquires;

. Enforce the Website policies and protect the Website;

. Provide support;

. Notify you about your account;

. Comply with applicable law.


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What kind of personal information does and its platforms use?

To make and manage your reservations, you should open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations. To create a user account we will ask for your name and email address.

Meanwhile, when you make a reservation, we will only ask for your name, email address and your phone number.

If you complete a reservation with us or set up a user account, we may use your contact information to later send you news of similar travel-related products. We send newsletters by email only to customers that subscribed to it in registration or in some other way. You can unsubscribe from these marketing communications.

Why does collect and use your personal details?

Reservations: We use your personal information to complete and administer your online reservation and forward your reservation details to the Experience’s promoter(s) and leader.

Customer service: Sharing your details with our customer service staff allows us to respond more efficiently when you need us –helping you find the most appropriate experiences for you and responding to queries related to your reservation.

Marketing activities: We also use your information for marketing activities, as permitted by law. For example:

When you make a reservation with us or set up a user account, we may use your contact information to send you news of similar experience products and services. We send newsletters by email just to customers that subscribed to it. You can opt out, or cancel your subscription from marketing communications.

Other communications: If needed, we might get in touch with you by email, post, phone or by texting you, depending on the contact information you have shared with us. We will do this if:

. We may need to respond to and handle requests you have made;

. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with;

. We may also send you other material related to your reservation, such as how to contact if you need assistance while you are away.

Market research: Sometimes we might ask our customers to participate in our market researches. Any additional personal details that you give us as part of the market research will only be used with your previous consent.

Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: We will use personal information to improve our services and enhance the user experience, aiming to improve the functionality and quality of our online travel services.


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Right to be forgotten

You have the right to require the elimination of all your personal data we have gathered. To do so, please get in contact with us through the email address, and we will promptly erase all your data.

Right to data portability

You can also ask PORTGALL for a document where we gather all the data we have regarding you, directly or not, in a format that easily allows the portability of all the information we have on you.

Right to object profiling

You have the right to object to the creation of profiles or any other form of automatic processing of your Personal Information. In such a casa, your data will not be included in processes where such kind of data processing is used, such as processes of behavioural analysis and creation of consumption profiles.



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We may send you legally required notifications and other notices including, but not limited to, service related notices, transactional communications related to your account, or notices regarding a change to our policies. For example, we may send you a notice regarding server problems or scheduled maintenances to the Website. In order to opt-out of receiving these notices, you need to change your account settings for this purpose.


We offer you control over your privacy preferences regarding promotional email. You may update these preferences at any time. Please allow sufficient time for your preferences to be processed.

You can choose not to receive a newsletter when registering for an account by unchecking the box asking if you would like to receive our newsletter.

In the future, you may cancel your subscription to promotional e-mails at any time by using your Account Settings page on the Website. Please pay careful attention to the various options for unsubscribing.

When you receive a promotional e-mail from PORTGALL, it will contain a link that allows you to unsubscribe. If you decide to use this opt-out link, you will no longer receive promotional email, but you will continue to receive non-promotional e-mails and direct mail from us, such as orders confirmations.

Links to Third Party Websites

The Site may contain links to third party websites, products, and services, including to social media sites such as Facebook and Twitter. These websites may place cookies or other tracking technologies on your computer or personal device. Information collected by these websites is governed by their privacy practices and is not subject to this Privacy Policy. We are not responsible for how these third party websites collect, use, disclose, distribute, or maintain Personal and Non-Personal Information. If you visit a third party website linked from the Site, you do so at your own risk.

We encourage you to learn more about the privacy practices of those third parties prior to providing them with any information or taking advantage of an offer or promotion.

PORTGALL expressly disclaims any and all liability for the actions of such third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information.


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PORTGALL and/or its Providers may use certain technologies, including the following:

. Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit to the website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect “Other Information” and to enhance your experience using the Website. If you do not want a cookie placed on your hard drive, you may be able to turn that feature off on your computer. Please consult your Internet browser’s documentation for the information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Website may not function properly and you may be precluded from using the Services. This Privacy Policy covers only Cookies used by us, and not any cookies used by third parties.

. JavaScript tags trigger a sequence of events that includes viewing a first-party cookie (or setting that cookie if it does not already exist). We may use JavaScript tags to help us tailor and optimize our Website and provide you relevant PORTGALL advertisements outside of our Website.


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We may, directly or indirectly through Providers, serve personalized advertisements for products and services that may be of interest to you when you visit the Website and third party websites.

PORTGALL and Providers may use “Other Information” collected during your visits to the Website and third party websites to select personalized advertisements, and combine and compare your information with other databases, synchronize cookies, and otherwise use your information for commercial purposes.


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